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About Us

HI KENT is a registered charity for deaf and hard of hearing people. Established since 1986, we received the Queen’s Award for Voluntary Service in 2007. Our aim is to provide a full range of services that meet the needs of anyone with hearing difficulties, and those who have an interest in their welfare.   Our film Making a Difference shows the support and assistance we provide - view here. We also have a shorter film Breaking the Silence which contrasts the daily life of a deaf person to that of a hearing person, highlighting the help available from Hi Kent - view here.

We aim to provide the best possible service to our clients and we get many positive comments about the work we do. You can view some of them here.

We are committed to providing outstanding quality in everything we do. For more information, click here.

Free advice and help is available to everyone – see the How We Help section of this website for addresses and opening times of our Resource Centres and community clinics. Click here for Frequently Asked Questions about hearing loss and our services.

Hi Kent works in partnership with Kent County Council, who provide funding that enables us to carry out assessments of need for people over 65 years old on their behalf. We also work closely with Primary Care Trusts. You can download information about your legal entitlement to assessment here

Any complaints arising from our work can be sent either to Kent County Council, or Hi Kent as deemed appropriate by our clients.

Following assessment, equipment to meet eligible needs may be available through Kent County Council. Our staff can also provide independent and impartial advice, information, signposting and referral to other Council services available in your area. A chart showing the Hi Kent Client pathway can be found at the foot of this page.

We have fully stocked Resource Centres in Maidstone and Canterbury, which are part funded by KCC. A full range of assistive equipment is on show and can be demonstrated by expert staff at both centres. All clients can try out the equipment and decide which item best meets their needs. Please make an appointment with the Resource Centre you want to visit if you wish to try out equipment so we can ensure that staff are available to discuss your needs and demonstrate equipment to help you. For a selection of the products available, you may wish to take a look at our Online Shop. If you have equipment needs that are not eligible for free provision following assessment, we will be happy to supply these at modest cost, as we are a not-for-profit organisation, or advise you of alternative suppliers. Although we are based in Kent, we can supply assistive equipment for people with hearing loss all over the United Kingdom.

Hi Kent runs a network of more than 200 hearing aid aftercare clinics in towns, villages and communities all over Kent, where people can have NHS hearing aids cleaned, retubed and replacement batteries supplied and fitted. All services provided by us through our clinics are free of charge and no appointments are necessary.

We run 30 Lipreading Classes, all of which are free to participants. We work in partnership with Kent Adult Education in running our Lipreading Classes, which are funded by donations and grants including the Big Lottery Fund.                          

We also teach British Sign Language Courses at Levels 1, 2 & 3 plus a Pre-Level 3 Course. We also offer BSL Taster Courses. See the Courses Tab of the Home Page for more information.

We offer Deaf Awareness Courses to help front-line staff understand the needs of customers and clients with a hearing loss.

We run Tinnitus Support Groups to help the one in ten people with Tinnitus.

All the products in our Online Shop are tried and tested and are available from Hi Kent at the lowest possible prices. We use our long experience to identify the best and most reliable equipment that will provide the most benefit to users at maximum value.

We are helping to promote the Next Generation Text Service. For more information, go to: https://www.NGTS.org.uk

NGTS are carrying out a survey on how people use the telephone; if you would like to take part, go to https://www.surveymonkey.com/r/Usingthephone

Hi Kent is also a very active member of the Kent Charities Group, which is a group of independent registered charities, all based in Kent and committed to improving the quality of life for residents throughout the county. The Group runs an annual Christmas charity draw containing some fantastic prizes to raise funds in support of the member charities in Kent. Please visit the Group’s website: http://www.kentcharitiesgroup.org.uk/

If you have sensory disabilities (including visual), the following links to Kent County Council and Medway Council d/Deaf services, and Deafblind services may be helpful:

Kent County Council - Deaf Services

Medway Council - Deaf Services

In Kent services and support for the blind or sight impaired are provided through Kent Association for the Blind (KAB)

KAB has teams in Maidstone, Gravesend and Dover, they help blind and sight impaired people to live independent lives by providing :

  • Information and advice on sight impairment and eye conditions.
  • Assessment of individual need and provision of equipment.
  • Training in all aspects of rehabilitation, mobility and orientation, daily living and communication.
  • Welfare rights and benefit advice.
  • A dedicated service to people with learning disabilities.

Thank you for visiting our website. Please look around and let us know how we can help you.

Annual Reviews & Client Pathway

Hi Kent - Untold Stories