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Online Shop Information

Equipment to Help You:

We stock an extensive range of the best items to help deaf and hard of hearing people overcome the problems associated with hearing loss.  We have selected the products we know work well for people and never recommend anything we have not previously tried ourselves.  We constantly review our product range and evaluate new products as they are developed to ensure we keep up with the latest technology.  

If you cannot find what you require please let us know.  We may be able to find you what you are looking for.

Equipment Available on Permanent Loan:

Some items of assistive equipment are obtainable through your local Social Services.  Which items are supplied will depend on local policy and criteria, and may involve an assessment visit to your home.

Hi Kent works in partnership with Kent County Council and Medway Council Social Services to offer assessment or referral for the provision of equipment to people living within the authorities' areas.

Try Before You Buy:

If you live close to one of our centres in Maidstone, Medway or Canterbury then please drop in.  We have all the equipment available for you to try out before you make a purchase.  

Product Advice:

If you want to buy online but are unsure of what product will suit you then please phone 01622 691151 or email and we will advise you on the best product to suit your particular requirements.

Delivery Charges:

 Orders under £20  £5
 Orders over £20 but under £100:  £9
 Orders over £100:  £16

All these delivery charges include VAT.

VAT Relief for Hearing Impaired Persons:

You may qualify for VAT relief if you, or the person on whose behalf you are buying, have a hearing loss and the product will be used for the personal or domestic use of that person.  Some of our products cannot be purchased with VAT relief as they do not qualify as a piece of equipment specifically for a disabled person.  Please tick the box to claim VAT relief where appropriate.


If you find the product does not work for you then you are entitled to a full refund providing you return the product within 28 days in its original condition.

This does not affect your statutory rights.

‘Make a Donation’

Hi Kent relies on donations to enable it to carry out all the work it does.  Please help us by donating either a one off or regular donation.  Every little bit helps us to help deaf and hard of hearing people.

‘Leave a Legacy’

If you want to provide lasting help to deaf and hard of hearing people then remember Hi Kent in your will.  Legacy donations make a tremendous difference to the work we do.

We Accept the Following Cards:

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