Hearing Aid Aftercare

Hi Kent runs aftercare clinics for NHS hearing aids in towns, villages and communities throughout Kent. These clinics are free of charge and open on a drop-in basis, so there is no need to make an appointment. Our clinics are run by trained volunteers and they will be able to change batteries, clean and re-tube hearing aids, while you wait.

Please be aware that, due to volunteer availability and unforeseen circumstances, dates and times might vary, so please check these on our services map before coming.

Services Map

View a map of our services and find the clinics nearest to you.

Find clinics

Map showing all Hi Kent hearing aid clinics

If you are housebound, or know someone who is, please contact us to request a home visit. Please be aware that home visits are dependent upon volunteer availability, so waiting times can potentially be several weeks. Therefore, please make a request as early as possible.

Please Bring Your Brown Book

Example of an NHS Brown Book

In order to receive batteries, a cleaning or a re-tubing service, you'll need to bring your brown book, which contains details of the type of hearing aid you have.

If you don't have a brown book, you'll need to request one from your hearing aid provider (either your audiology department or qualified provider acting on behalf of the NHS) and have received the book before visiting a clinic. Please see below for a list of audiology departments with their contact details.

Contact audiology

If you're unsure about anything, please contact us for help.

What our clinics can do:

  • Dispense one pack of batteries per hearing aid;
  • Clean or re-tube;
  • Replace elbows;
  • Replace domes;
  • Provide advice about use and maintenance, e.g., how to insert a battery correctly.

What our clinics can't do:

  • Repair the electronic part, including physical damage;
  • Repair or replace moulds;
  • Dispense more than one pack of batteries per hearing aid;
  • Provide service for private hearing aids.

If Your Hearing Aid Has A Problem

Anatomy Of A Hearing Aid

If you think your hearing aid has stopped working properly, you can save yourself some time by identifying which part is the problem: the electronic part or the tubing part.

Remove the tubing part by unscrewing the elbow and separating it from the electronic part. Insert a new battery into the electronic part and close the battery clip. Cup the part in your hands and listen for a whistling sound. (If you're unable to hear anything without your hearing aid, then you could ask someone else to help you.)

If it's the tubing, please come and see us

If, when cupped, the electronic part makes a whistling sound, then that part is probably working fine and the tubing part is the problem. Please visit one of our clinics to have the tubing cleaned or changed.

If it's the electronics, or the mould has broken, please see your hearing aid provider

If, when cupped, the electronic part produces no whistling sound, then it's probably that part which is the problem. In this case, please contact your hearing aid provider, since Hi Kent cannot help with this. If your mould has broken, this will also need to be replaced by your hearing aid provider. Please see below for a list of audiology departments with their contact details.

Contact audiology

If Your Hearing Aid Still Isn't Working Well

If you think your hearing aid still isn't working well for you after maintenance, please be aware that you are entitled to return to your hearing aid provider for a follow-up. NHS hearing aid providers are mandated to provide hearing aids that are appropriate for your hearing needs. Please see below for a list of audiology departments with their contact details.

At the initial fitting, the provider will attempt to get the best fit and sound quality. However, once people have used their hearing aid in everyday situations, they often need to return for a follow-up to have adjustments to both the quality of the sound and the comfort of the fit. Depending on the complexity, this may require several visits which are paid for under the NHS Contract.

The hearing aid provider must also provide repairs, which include the free regular provision of batteries (at the rate they are consumed), tubing, open fits and domes.

Audiology Departments In Kent

Kent And Canterbury Hospital
Ethelbert Road,
Phone: 01227 864252

Maidstone Hospital
Hermitage Lane,
ME16 9QQ
Phone: 01622 226198
Email: mtw-tr.audiology@nhs.net

Medway Maritime Hospital
Windmill Road,
Phone: 01634 825041
Email: met-tr.audiologymedway@nhs.net
Please also contact Medway Maritime Hospital if you would like an appointment at Gravesend Hospital or Darent Valley Hospital.

Pembury Hospital
Tonbridge Road,
Tunbridge Wells,
Phone: 01892 823535

Sittingbourne Memorial Hospital
Bell Lane,
ME10 4DT
Phone: 01795 418300

William Harvey Hospital
Kennington Road,
TN24 0LZ
Phone: 01233 633331