NHS Hearing Aid Maintenance Clinics
HI Kent run aftercare clinics for NHS hearing aids in towns, villages and communities throughout Kent.
Our superb team of Volunteers will provide you with batteries, retubing to ear moulds, new domes and tubing (in some clinics), as well as general help and advice on how to care for your hearing aids.
If you have an ear infection, or think you might have, please do not ask our volunteers to re-tube your hearing aid. They will be happy to let you have the parts you need so that you can fit them yourself. Then please seek the appropriate treatment for your ear.
PSIRF (Patient Safety Incident Response Framework)
The NHS require us to have a PSIRF (Patient Safety Incident Response Framework) as we are an NHS contract holder. This is a framework for an organisation to use in 'the event of an unintended or unexpected incident' in healthcare that could have, or did, harm one or more patients and includes incident reporting, risk management, recording etc.
Any such incidents at our clinics will be reported and recorded and appropriate follow up action taken. A copy of HI Kent’s full Patient Safety Incident Response Plan, is available to view. Please contact Debra Jones at d.jones@hikent.org.uk if you’d like to see it.
Please support our clinics and help keep them running by attending in person if at all possible. Donations are always welcome and help us to keep this service running.
If you are interested in volunteering at one of our clinics please click here to find out more.
"We can advise some clients on the difference between a left and a right ear mould, see the smile on their face after their first re-tube after goodness knows how many months. Some we refer on to try some of the equipment at one of our Centres. They are always grateful for our help and I know I have made a difference"