Your Hearing Aid
When you received your hearing aid from your provider, they should have given you:
- Brown Book/White Card
This contains details of the type of hearing aid you have, which batteries you require, and the types and sizes of tubing you have. It will be updated on subsequent visits to your provider.
It is essential to put your name, address, and phone number on the front so if it gets lost, it can be returned to you.
If you don't have a brown book, you need to request one from your hearing aid provider. (This is who you originally got your hearing aids from and is either your audiology department or qualified provider acting on behalf of the NHS.)
- Maintenance Instructions
These should tell you how to care for your hearing aid and keep it in the best condition possible.
At the initial fitting, your provider will attempt to get the best fit and sound quality. However, once people have used their hearing aid in everyday situations, they often need to return for a follow-up to have adjustments to both the quality of the sound and the comfort of the fit. Depending on the complexity, this may require several visits which are paid for under the NHS Contract.
Your hearing aid provider must also provide repairs, which includes the free regular provision of batteries (at the rate they are consumed), tubing, open fits, and domes.
You are entitled to return to your hearing aid provider for a follow-up. NHS hearing aid providers are mandated to provide hearing aids that are appropriate for your hearing needs. Please click here for a list of audiology departments and their contact details.