What To Bring

If you cannot visit a clinic yourself, please ask a family member, friend or neighbour if they can help you. They will just need to bring your hearing aids and your NHS brown book/blue & white book/white card.


Your brown audiology book/blue & white book/white card:

In order to receive batteries and a cleaning or re-tubing service, you'll need to bring your NHS brown book/blue & white book/white card. This contains details of the type of hearing aid you have, which batteries you require, and the type and sizes of tubing you have.

It is essential to put your name, address, and phone number on the front/inside so if it gets lost, it can be returned to you.

If you don't have a brown book/blue & white book/white card, you need to request one from your hearing aid provider. (This is who you originally got your hearing aids from and is either your audiology department or qualified provider acting on behalf of the NHS.) Please get your book before visiting a clinic.

For a list of audiology departments with their contact details click here.

If you're unsure about anything, please contact us for help.

Please support our clinics and help keep them running by attending in person if at all possible. Donations are always welcome and help us to keep this service running.